FAQs
Custom and personalized orders
IMPORTANT PLEASE READ
Most items in my shop may be personalized with your high-resolution image and/or text. For images, please submit either 300 DPI resolution JPG or PNG files only. This will help ensure a better quality final product.
NOTE: By law I am not allowed to make and/or sell copyrighted and trademarked material such as, but not limited to logos, designs and phrases. Please make certain that you own or have written permission to use any images or text that you submit to me.
If you have any comments or questions regarding personalizing a product, please contact me. I am here to help.
NOTE: PLEASE CHECK MESSAGES OFTEN in case I have any questions. This will help prevent delays.
Care instructions
Typically, I post product care instructions in the item listing. If you do not see them listed and have any questions, please contact me prior to placing your order. Your satisfaction is my #1 concern. Answering your questions prior to ordering helps me maintain the highest level of service. Thanks for your support.
Wholesale availability
If you are a resale business and are interested in wholesale pricing for bulk stocking purchases, please feel free to message us. We would love to hear from you and see how we may be able to work together.
Address changes
What should I do if I entered the wrong shipping address when placing my order?
*IMPORTANT: Always double check your desired shipping address PRIOR to submitting your order. If you submit the incorrect shipping address and I ship it to the address that you submitted, Sweet Prince Gifts is not to be held responsible in any way.
If you realize the submitted shipping address is incorrect prior to your order shipping please message me immediately and request that the order be cancelled due to the incorrect shipping address being submitted. Once I acknowledge the issue and confirm I have cancelled and refunded your order, you may then simply replace your order with the correct shipping address. This will help prevent any confusion, delays and mishaps when it comes time to ship your order out.
What should I do if there is something wrong with my order?
Contact me immediately and I will do whatever possible to resolve the issue. My goal is to provide 100% customer satisfaction.
How is my order shipped?
All orders are shipped via United States Postal Service unless you contact me to arrange an alternative shipping option.
FIRST CLASS MAIL: Orders shipping using this option do not include insurance. If you wish to insure your order, please contact me prior to placing your order.
PRIORITY MAIL: Regular & Flat Rate Priority Mail options typically take 2-3 business days from the time I mail it out to the time it arrives. $50 insurance is included. Want more? Message me before ordering.
USPS DOES NOT guaranty these times nor do I. My experience using USPS Priority Mail has been good, but not perfect. Once your order leaves my location & is checked in by USPS, the responsibility falls on them to deliver.
